We provide various types of delivery worldwide, depends on your preference.
It will take approximately 3 business days to process your order since we receive your request and send your confirmation regardless of the shipping option selected. We will ship out the package as soon as we receive your payment or issue an invoice (according to our business agreement), from Monday through Friday, including holidays (the Terms and Conditions respecting each logistics providers would vary accordingly). We cannot guarantee weekend delivery but will notify you if possible only when you select Express Delivery. You will receive a confirmation e-mail with the tracking link once your order is shipped.
Currently, we are connected with all global carriers (DHL, UPS, FEDEX) and others (AIRLINE, CARGO, SEAWAY…). If you do not send request on any specific logistics provider, we will select the most appropriate one, based on our experiences and customers data. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may cause delay in processing by an additional 1-2 business days. Therefore, we encourage all customers to thoroughly review their shipping and billing information before sending out to avoid any possible delayed.
The length of shipping time will vary among countries and choice of logistics carriers or types. All international orders will be shipped from our warehouse in Hanoi, Vietnam, which will greatly expedite the shipping times for your order.
Order Tracking
When your order is shipped, we will provide you the tracking code with logistics carriers so that you could follow the journey of your package online. Please allow 1 – 4 days for the tracking information to show.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please contact us after the estimated delivery time.
International Taxes and Duties
International customers (outside of Vietnam territory ) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Phoenixvina, thus not included in the price of the goods you purchase from us. All applicable fees must be paid by the recipient in order to receive the parcel.
As we are unable to advise the amount of what these fees might be because these fees vary according to each country’s tax and duty policies, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
